Other Questions & Comments
  • How do I contact you?

    Our Customer Service Center is open from 9am to Midnight, Monday through Thursday and Friday from 9am to 8pm EST.

    Should you have any questions regarding your merchandise order, please call us toll-free at 877-687-4277. If you are calling from outside the United States, please contact us at: 001-949-333-4820 .

    Our mailing address is as follows:

    Customer Service

    PO Box 880

    Crozet, VA 22932

  • Review Guidelines

    We value your feedback.

    When writing your review, please follow these guidelines:

    • Use the product before reviewing it

    • Focus on the product and provide details about why you liked or disliked the product

    Avoid the following. We may not post your review if it contains:

    • Inappropriate language and attitude (profanity, obscenities, or spiteful comments)

    • Comments on other reviews

    • References to other products, companies and websites

    • Personal information such as email addresses, phone numbers, URLs

    We will only use your email to notify you in regards to your submission.

    Display Name will appear with your review. To protect your privacy, please do not use your real name.

    By posting, you give us rights to use and post your uploaded review on any media including other websites, social media sites, and other marketing materials.

    If you would like to share feedback with us about product selection, pricing, delivery or other customer service issues, please contact us directly.
  • Your sale lists that exclusions may apply. What are those exclusions?

    Unless the sale is specifically for listed for those items. Exclusions include:

    Sale Items

    Gift Cards


    Hair Creme

    Bundle items

    Food Items

    Other Exclusions may apply. Exclusions subject to change without notice. Some of which may be noted specifically in the product description.
  • How do I unsubscribe from an email list?

    You can unsubscribe from the mailing lists by locating the 'unsubscribe' link located at the bottom of the newsletter or promotional email. You are automatically removed from that mailing list with no further actions required.

    If you continue to receive unwanted electronic mailings, please reply and change the subject line to "REMOVE." We will make sure your information is removed from all mailing lists.
  • How do I retrieve or reset my password?

    You will find the reset and change password options listed after you click on "log in."

    Click on the "Forgot password" link which is listed beneath the username/password fields. Enter your email address. Your new password will be emailed to you once this process is completed.

    You can follow this same process if you wish to reset your password. Simply click on the "Change Password" link instead.

    The new password you will receive is case sensitive.
  • What happened to the payment information I had stored on your site?

    Protecting your cardholder data is our top priority. That’s why we store all your information in secure databases. This greatly reduces the risk of fraud by removing confidential credit card information from the payment network.

    If you have an account, please re-enter your payment information on the Account page, or during the checkout process.

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